711 made some Dutch players wager deposits before withdrawing, Ksa says

711 made some Dutch customers wager their deposits before they could withdraw them, the country’s gambling regulator says. The Kansspelautoriteit (Ksa), the Netherlands Gambling Authority, said on 9 October 2026 that it addressed the company and spoke to it directly, calling the practice “very undesirable”. No fine was announced.

The Ksa said it received a report that 711 applied the condition to people who paid with methods other than a regular bank account. The company told the regulator the procedure was part of its anti-money-laundering measures.

The details

• The rule: a requirement to stake deposited money before withdrawing it (a play-through condition) is allowed only together with a bonus, and then under strict conditions, the Ksa said.
• The duty: a deposit must be paid back directly when a player asks. Operators may not set structural conditions that block this.
• The money-laundering argument: the Ksa accepts that payouts may be delayed during an anti-money-laundering investigation. Such a delay must be as short as possible, and payment may not be suspended structurally.
• What 711 did: after the talks it took measures to prevent a repeat. It also clarified that players who did not want to wager could have the amount returned to the original payment method.

What’s next

The Ksa said it can act more strictly if 711 commits a new breach. It did not say how it will check the changes.